Ducky’s Day Back: Reclaiming Time with AI Support

With the explosion of data inside organizations and the proliferation of SaaS applications, employees are struggling to stay afloat at work. In a 2021 study, McKinsey found that the average company uses over 100 different SaaS applications (up from only 8 in 2015), and knowledge workers spend ~20% of their time searching for internal information. We have more capabilities than ever, but we’re spending the equivalent of one workday each week navigating this labyrinth of tools and data. Hardly a productivity uplift, and when customer satisfaction hangs in the balance, responsiveness and accuracy are critical.

That is where Ducky comes in. Ducky leverages machine learning and AI to deliver on the productivity promise of modern business software for support teams and customers alike. When a customer support ticket arrives, Ducky automatically surfaces all relevant information from knowledge sources and generates a response for the agent. Working alongside popular existing ticketing platforms like Zendesk, Gorgias, and more, Ducky enables everyone on a support team to operate at their highest level of proficiency. 

Hong Tian and James O’Brien, the co-founders of Ducky, have spent the last decade deeply embedded in machine learning and AI and building customer-centric teams. With much of the recent explosion of AI being used to reduce human interaction, they saw an opportunity to instead leverage AI to make our lives, specifically our work, more human. This shared vision became the foundation for Ducky, where deep technical expertise paired with a commitment to elevating the customer support experience solves the data fragmentation problem and gives customer support agents a day back each week. We’re thrilled to partner with Hong and James to lead Ducky’s pre-seed round. This round includes several great partners, including Bread & Butter Ventures, NOMO Ventures, Wilson Sonsini, and several angels. To learn more about Ducky and how they can help you elevate your customer support experience, visit them at ducky.ai.